Resume
OBJECTIVE
To obtain a position that will utilize the skills that I have acquired through experience, training and education.
EDUCATION
Masters of Education Curriculum and Instruction – Instructional Design and Development George Mason University June 2011
E-Learning Graduate Certificate George Mason University, August 2010
Masters of Science in Organization Development and Knowledge Management George Mason University, May 2008
Bachelor of Science Degree in Workforce Education, with a specialization in Education, Training and Development Southern Illinois University, May 2005
PROFESSIONAL EXPERIENCE
IBA Corporation 11/10 – Present
Senior Systems Analyst
Herndon, VA
• Act as the principle advisor to the Government Program Manager on the day-to-day management of the United States Citizenship and Immigration Services (USCIS) Local Office Initiative. Responsible for managing the scope, cost, schedule, and performance of their assigned projects.
• Responsible for managing implementation, training, development, and help desk for US Citizenship and Immigration’s CMIS (Customer Management Information System).
• Prepare and analyze client business requirements, develop and monitor project schedules, and coordinate travel, installation and training schedules with minimal oversight.
• Conduct formal deliverable reviews with project team to ensure quality of deliverables and provide reports to the appropriate stakeholders.
• Track issues, actions items, risks and mitigation strategies and provide reports to the appropriate stakeholders.
• Monitor development vendor policies against their process descriptions, standards, and procedures, and oversee internal testing for government client on CMIS application.
• Develop, maintain, and manage team activities to an integrated master schedule and project plan.
• Provide recommendations to the Government Client regarding development project issues, action items, risks, and mitigating strategies.
• Support and promote established business processes, policies, and standards.
• Provide recommendations on resolution of non-compliance issues identified.
BAE Systems Sr. Technical Trainer 2/07- 11/10 Arlington, VA
• Provides analysis, support and response for software related inquiries via phone, e¬mail, and/or visits to the customers’ desks, conducts training on software packages in a classroom setting to adult learners, provides deskside coaching and tutorials on software packages/topics at users’ desks per their request, and develop course content/curriculum for new workshops. Apply instructional system design principles to course development
• Publish and post monthly calendar for workshops offered, register students, maintain attendance roster, maintain database and keep detail logs regarding request for assistance, develop training aides and lesson plans, responsible for classroom logistic, set-up and scheduling. Distributed, collected, and perform statistical evaluation of skills checklist and survey. Program leadership in supervisor’s absence; consult on special projects as needed. Troubleshoot Windows XP, Scanner, and Adobe related issues.
Science Application International Corporation Associate Buyer 6/04-2/05 Falls Church, VA
• Procured goods, services, develops quotes and/or negotiates prices, terms, schedules and other provisions of purchase orders and acquisition contracts which are typically of moderate dollar value, risk and complexity, consistent with client requirements and company procurement policies/practices. Interacted and negotiated with supplier and customer counterparts and management.
• Executed nominal purchasing transactions on behalf of company; negotiated with supplier and customer counterparts relative to those transactions; analyzes routine client purchasing requirements; monitored supplier performance and implemented corrective action as appropriate.
Computer Consultants Corporation 4/06 – 4/07 Consultant/Instructor Washington, D.C.
• Conducts instructor-led training on Microsoft Office Suite (2000, XP, 2003). Responsible for preparation for courses, course logistics (e.g. classrooms, projectors, software loads, etc.), curriculum development administration course/instructor evaluations at the end of class meetings, processed and submit invoices, designed and developed training program elements, secured training resources and created job aids when necessary.
Consultant 9/05 – 2/07 Self – Employed Arlington, VA
• Conducted instructor-led training on Microsoft Office Suite (2000, XP, 2003) at customer sites. Responsible course preparation, course logistics (e.g. classrooms, projectors, software loads, etc.), curriculum development administration course/instructor evaluations at the end of class meetings, processed and submit invoices, designed and developed training program elements, secured training resources and created job aids when necessary. Processed and submitted invoices for payment.
Accountemps 02/00-8/01 Accounts Payable Specialist San Diego, CA
• High volume and full cycle accounts payables that included data entry; check runs; preparation of batches; answering supplier and vendor inquiries; processing travel expenses; vouchering; journal entries; filing; 10-key calculations.
• Created new supplier and vendor accounts; invoiced clients; calculated fees; mailed collections notices; analysis of customer accounts; auditing and verification functions.
• Billed customers and clients using AS/400 accounting software; printed and audited bills before mailing; verified that all information was correct before posting to the general ledger; analysis of customer accounts; performed all duties promptly and efficiently; entered and processed payroll into EDP system.
Kelly Services 07/01-3/04 Helpdesk Administrator/Buyer San Diego, CA
• Managed the day-to-day operation of the helpdesk; organized and implemented policies and procedures for MIS helpdesk; coordinated maintenance and service for all office equipment for the San Diego and Mexico office; maintained the company database and tracked assets for both locations.
• Administered and maintained leasing schedules for equipment purchased at the San Diego and Mexico locations; procured and generated purchase orders for all hardware and software for end users.
• Maintained a working relationship with vendors and suppliers regarding pricing, shipping and competitive bargaining; processed payroll for Information Technology department; kept detailed records and files of leasing and rental contracts.
• Assigned duties to technicians for daily projects (deployments, new employees, helpdesk calls, network access, etc.), issued trouble tickets for incoming computer, telephone or network problems. Front end software troubleshooting for the end users; provided customer service support for 300 users at various locations; maintained inventory.
Southern Illinois University
Training Experience San Diego, CA 4/01 – 5/02
• Conducted formal and informal training in a classroom environment, performed lectures, specified objectives and developed occupational and educational curriculums, prepared lesson plans, used various instructional methods and materials.
• Created task/needs analysis and performance objectives for curriculums, developed training courses and materials. Planned and prepared workforce programs as it relates to adult learning theories, education and development.
• Implemented training systems management practices it relates to the planning, organizing, programming, staffing, budgeting, and the evaluation of a training organization.
• Evaluated the effectiveness of training courses and materials, presented projects, speeches, lectures and training courses using several types of media and assessed the learner’s performance using various evaluation instruments.
• Responsible for catering, assignment collection, and attendance for students.
Adecco 11/93-12/00 Executive/Administrative San Diego, CA and Chicago, IL
• Composed letters, memos, minutes, general correspondence and briefings. Greeted guests; open and review of incoming mail; implemented, coordinated and maintained filing systems; kept files organized, easily accessible.
• Managed the day-to-day office operations; foreign and domestic travel arrangements; scheduled and coordinated meetings; managed day-to-day operations of office; maintained mailing lists and databases; scheduled interviews; maintained personnel files; maintained calendars and appointments.
• Provided logistics for catering events and meetings; purchased, ordered and inventoried supplies and equipment; provided customer service when needed, faxing, and copying.
• Developed presentations; secured the resources for meetings; created and managed reports; accepted, declined or tentatively responded to meeting requests; processed expense reports; auditing and analysis of customer accounts; time and attendance.
OTHER SKILLS and EXPERIENCE
Instructional Design and Development principles, Adult learning, Accounts Payables, Billing, Event Planning/Coordination, Administrative Duties Career Counseling, Database Management, Asset Tracking, 10-Key, Procurement, Management and Supervisory skills, Podcasting, Web Conferencing, Blogging, excellent verbal presentation and written communication skills and e-Learning and Instructional System Design principles, Web page development (Section 508 compliancy), over 15 years of Training and Development experience on various systems.
SOFTWARE
Adobe Professional, Adobe connect, Captivate, Elluminate, Live Meeting, MS Office Suite, Dreamweaver, Filemaker Pro, Eudora, Groupwise, Lotus Notes, Front Page, Adobe Connect, Internet navigation and research, PKZip, OrgPlus, Great Plains Dynamics, Peachtree, SharePoint, Publisher, Audacity, Web 2.0 tools, and RSS Feeds.
CERTIFICATIONS, TRAINING AND AWARDS
- Microsoft Office Specialist Expert Word
- Microsoft Office Specialist PowerPoint
- Microsoft Office Specialist Outlook
- Computer Repair-Montgomery Adult School
- ASTD membership
*Currently pursuing Master Instructor Certification
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